LiveChat
LiveChat is the fastest way to add real-time support to your website. Setup takes under 10 minutes, and the 200+ integrations mean it works with whatever tools you already use. The per-agent pricing makes sense once chat volume justifies a dedicated support person.
Not ideal for:
- Solo businesses that receive fewer than 5 chat inquiries per day
- Companies that need a full AI chatbot without human agents
- Teams looking for a free customer support solution
What This Tool Does
LiveChat puts a professional chat widget on your website that connects visitors directly to your support team in real time. Unlike email tickets that sit for hours, live chat catches customers at the moment they have a question, which is when they are most likely to buy or churn.
The platform handles the full support workflow: canned responses for common questions, file sharing, chat transfers between agents, and a ticketing system for issues that need follow-up. Analytics show chat volume, response times, and customer satisfaction scores so you can staff appropriately.
With 200+ integrations including Shopify, WordPress, Salesforce, and HubSpot, LiveChat slots into existing stacks without reworking your setup. The ChatBot add-on (separate subscription) handles after-hours questions and routes complex issues to agents when they are back online.
Key Features
Pricing
Starter
$20/mo per agent
- 60-day chat history
- Basic widget customization
- Ticketing system
- Data security
Team
$41/mo per agent
- Unlimited chat history
- Full customization
- Canned responses
- Chat ratings
- File sharing
Business
$59/mo per agent
- Advanced reporting
- Agent groups
- Work scheduler
- Apple Messages
- SMS integration
Strengths
- Widget loads in under 3 seconds, faster than most competitors
- Setup takes under 10 minutes with copy-paste installation
- 200+ integrations including Shopify, WordPress, and Salesforce
- ChatBot add-on automates after-hours support without human agents
Weaknesses
- No free tier; starts at $20/mo per agent
- ChatBot is a separate $52/mo subscription
- AI features limited to canned responses on the Starter plan
How It Compares
Verdict
LiveChat is the fastest way to add real-time support to your website. Setup takes under 10 minutes, and the 200+ integrations mean it works with whatever tools you already use. The per-agent pricing makes sense once chat volume justifies a dedicated support person.
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